FAQS

How do I place an order?
Answer:- Visit our Home / Order Page and select the manufacturer of your handset. You will then be presented with our online order form. Simply fill out the form and our automated system will process your order.

When will I get my code?
Answer:- Delivery times are listed on our home page, next to each service.

Do you offer a discount for multiple handset unlocking?
Yes, please see our Corporate & Trade Unlocking Page

How can I find the IMEI number?
Answer:- The IMEI number is usually displayed by typing *#06# and is also shown on a sticker underneath the battery. For BlackBerry you can also go to MAIN MENU > OPTIONS > STATUS.

Is UnlockData Genuine?
We run a complely professional, trustworthy and transparent service. We have many 1000s of satisfied customers who recommend us every day. COMMENTS ON OUR SERVICE - Read our Testimonials - Click Here

How do I enter my unlock code?
Simple instructions are sent with the unlock code. If you would like to see how to enter the code before buying, please see our instructions at: www.UnlockData.co.uk/codeguide. We always keep it as simple as possible, with no technical jargon.

What methods of payment do you accept?
We accept all major credit and debit cards.
3D secure verification checks are in place for maximum security.
           
Due to anti-fraud procedures we have in place, we do not accept PayPal payments.

Do I get a receipt?
Yes, we send a receipt straight away by email. For customers in the UK & EU, a VAT invoice is available to download and print.

We can still get the unlock code even if the following applies to you:
 You are currently in a contract
 On pay as you go
 Corporate handset
 The network is unwilling to supply the code for any reason
 You are not the registered owner of the handset

Is unlocking legal?
Answer:- Yes! Unlocking is 100% legal. It is not to be confused with mobile unblocking (i.e. for stolen or lost phones), which is illegal.

My phone has been blocked or barred, can you unblock it so it will work again?
Answer:- No. Unblocking is illegal. If a phone has been blocked in it's lifetime, it's probably been reported lost or stolen. You can check if a handset is blocked at www.checkmend.com. Please do not order an unlock code for a blocked phone, as even after unlocking the phone will still be blocked. Note: We will not issue a refund if your handset turns out to be blocked so it's recommended that you check before buying a code if you do not know the history of the phone.

Why should I use UnlockData?
Answer:- The UnlockData service has been set up to provide genuine unlock codes. Our team have many years experience in Telecommunications and our industry contacts and technical methods give us the know-how and means of obtaining unlock codes.

How will I receive my unlock code?
Answer:- By email and on screen by clicking TRACK ORDER at the top of the screen.

Do I need to send in my phone?
Answer:- No, unlock codes are provided by email and on screen. You simply enter the code into your handset using the supplied guide which will unlock it there and then.

I haven’t received my unlock code, what do I do?
Answer:- Please login using your handset's IMEI number using the Track Your Order link on the top of every page to view your unlock code on-screen.

My phone is asking for a SIM PUK code. What does this mean?
Answer:- If a phone is asking for a SIM PUK code, this means that there have been 3 invalid attempts on entering the SIM cards PIN number. This means the sim card is blocked. The network provider (e.g. Vodafone) will provide the PUK code to the account holder, usually free of charge. Unlocking your handset will not bypass this message.

Once my phone is unlocked, what networks can I use.
Answer:- When you have unlocked your phone, you are free to use any network in any country (providing the phone supports the network you wish to use).

Is unlocking perminant?
Answer:- Yes, after an unlock code is entered into your handset, it will be perminantly unlocked. You will never have to enter the unlock code again.

I've visited a local mobile unlocking shop and they have told me that it's not possible to unlock my handset, but you say you can?
Answer:- Many unlocking shops use cables and software to unlock handsets. The latest handsets are proving to be much more difficult to unlock via this method as security and software is much harder to "crack" on these handsets. The codes we supply are pre-programmed into the handset by the manufacturer for the sole purpose of unlocking the handset. This means there is no tampering with software or the firmware of the phone. Our service keeps the phone's warranty intact. Many unlocking shops now use our trade services which enable them to unlock phones by code, rather than traditional cable.